Policies

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We're committed to providing high-quality, personalized care in a professional and respectful environment. To ensure fairness to all clients and protect the time of our therapists, please review our updated policies regarding cancellations, no-shows, and late arrivals.

We respectfully request at least 24 hours notice if you need to cancel or reschedule your appointment.

This allows us to offer the time slot to another client in need.

• Cancellations made within 24 hours of your appointment will result in a 50% cancellation fee, which will be charged to your account.
• Repeated late cancellations may require prepayment for future services.

Missed appointments without notice affect both our team and other clients. To maintain fairness, our no-show policy uses a tiered structure:

• First no-show: 50% of the scheduled service fee
• Second no-show: 75% of the scheduled service fee
• Third no-show (and beyond): 100% of the scheduled service fee

All no-show fees must be paid before booking your next session. Continued no-shows may result in limited booking privileges or full prepayment for future services.

We value your time and strive to stay on schedule. If you arrive late, we may need to shorten your session to avoid impacting the next client's appointment.

• Your session will end at the originally scheduled time, and the full service fee will still apply.
• If we are running late, we will extend your session time when possible or adjust the fee accordingly.

We understand that life happens. If you need to cancel at the last minute due to illness, an emergency, or inclement weather, please notify us as soon as possible.

• At our discretion, fees may be waived for legitimate emergencies.
• We kindly request that you communicate promptly and honestly in the event of unexpected developments.

As a courtesy, we provide appointment reminders via email and/or text. However, it is ultimately your responsibility to remember your scheduled time.

If you're ever unsure of your appointment, please check your confirmation email or call/text us directly.

We appreciate your understanding and cooperation. These policies are in place to support a fair, respectful, and professional environment for you, for us, and for every client we serve.

We're grateful to be a part of your wellness journey.